Terms and conditions

Prices

All prices in our web shop are shown in Swedish Kronor (SEK), and exclude freight charges. Prices can be shown either inclusive or exclusive of VAT. If you wish to see prices in Euro, or in US Dollars, please click on the relevant button inside the shoppingcart. Please note that VAT is always charged on sales within the European Union. Sales to destinations outside the EU are always VAT-exclusive.

Customs charges for destinations outside the European Union Customs charges and VAT are usually added on arrival: the exact amount varies depending on the regulations in force in your country or State – please check for details with your local authorities.

Payment methods

Credit card

This is the easiest payment method for customers outside Sweden, and also the method we prefer. Just choose Credit Card on the Checkout page.

Freight & Delivery

Freight charges are added to all orders. Our standard method of shipping is via the Swedish Post office, either as a package or by letter post. All shipments go by air. Surface mail is not available. We can also ship via TNT (www.tnt.com) please check the shipping cost whit us before you order.

Delivery Times

We do our utmost to dispatch as soon as possible after receipt of order, although in busy times we reserve the right to dispatch within a reasonable time. Orders placed on the web site will be despatched using the most cost effective method available. This is normally via the Swedish Post office.

Signing for a Parcel – Checking for Damaged goods

When you sign for a parcel, please inspect it carefully. If it has suffered in transit, you can mark the delivery note “Parcel Damaged”, before signing, or even refuse delivery in serious cases. We do of course pack carefully and strongly to help avoid these problems. Some deliveries involve more than one parcel – please check that all have been received. We must be advised within 48 hours of delivery of any shortages or damaged goods.

Loss in Transit

If your parcel does not arrive, we have to establish our claim with the carriers concerned before we can send a replacement consignment. This can sometimes be a lengthy process, and if your part is needed urgently, a second order can be paid for to save time. We refund one of your orders as soon as the carriers clear our claim.

Returns

Non-Warranty Returns

All uninstalled parts, in their original packaging may be returned within 30 days for any reason. A copy of the original invoice must accompany the return. Return freight is paid by the customer. If the return is due to our error, the return freight will be reimbursed. Parts returned outside of this policy or in non-resaleable condition may not be accepted or may be assessed a 500:-/SEK handling fee. Re-imbursement is made by the original payment method.

Warranty

All parts are warranted against defects in materials and workmanship for a period of 12 months from the date of purchase. The warranty does not cover labour charges, failure of a related component, failure resulting from incorrect installation or misuse, nor will the warranty in any event be greater than the cost of the original component.

Warranty Returns

Parts that fail in use may be returned for 12 months from the date of purchase. Returns must be accompanied by the original invoice – no warranty claims will be paid without a copy of the original invoice. Return freight will be reimbursed. Electrical parts returned for warranty will be tested and if found functional, no return credit will be given and the part will be returned. Re-imbursement is made by the original payment method All returned goods must be in a condition suitable for re-sale and in their original undamaged packaging.

Privacy

When you place an order with ECRIS AB you need to register personal information with us such as your name, address, telephone number and e-mail address. With your registration and order you approve that we store the information about you in order to proceed with our obligation towards you.

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We do not sell, lease out, or in any way use the information we have for any other purpose than that for which it was originally intended.

Force Majeure

ECRIS AB shall not be liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (whether war is declared or not), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labour dispute, strike, lockout or interruption or failure of electricity, telephone or Internet service.

General information

All products remain the property of ECRIS AB until payment has been made in full.

All parts are offered subject to availability. We reserve the right to alter prices without notice. All part numbers, illustrations and photographs used in our catalogues and on this website are intended for reference/identification purposes only, and are not necessarily an exact representation of the goods supplied. There may be occasions – due to circumstances beyond our control – when specifications are changed, or when goods become temporarily unavailable. Certain part numbers have been superceded to an alternative number when a later version or updated specification is offered.